Customer service training manual template: Consistent and thorough customer service training is essential—even if customers already seem satisfied. And more often than not, you are also performing for everyone who can see you or hear you. 30 min Training Time. Use this conflict management video to reduce workplace conflict and help employees learn conflict resolution skills that improve collaboration, compromise and creativity. Format: Full-Day Training Course. Handpick Your Training Modules Explore 400+ video lessons. Healthcare Customer Service training videos for healthcare workers, nurses, home health, caregivers, hospitals and medical offices. ... ” to “Goodbye” Telephone Success in a Wink is a fun and educational experience designed for all members of the medical office … Provide Good Customer Service After the Visit. This activity is adapted from The Big Book of Customer Service Training Games. Protect your patient's privacy and security rights and comply with the HIPAA Security and Privacy Rules. This program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply. This training video will teach your staff the new guidelines for protecting patient privacy and confidentiality in home healthcare under the new rule. This HIPAA compliance program reviews basic, unchanged requirements, qualified standards, and discusses critical changes. This program will help you walk your employees through the basics of the HIPAA Security and Privacy Rules and make sure sensitive personal information is handled with the highest level of security and confidentiality. This presentation to front office and administration staff highlights aspects of customer service that are relevant to medical … Medical Office Policies Procedures Manual (Download), Conflicts in the Workplace: Sources & Solutions, Developing Cultural Competence (Healthcare) DVD, Hand Hygiene: The Best Medicine - USB / DVD, Competent Care In A Culturally Diverse Nation - Video, Medical Emergencies and Emergency Preparedness DVD, Hand Hygiene For Hands That Care - USB / DVD, HIPAA Compliance for Home Health & Hospice Care - USB / DVD, Handwashing: Avoiding Germs and Viruses At Work - USB / DVD, Bloodborne Pathogens: A Healthcare Refresher - USB / DVD, HIPAA Privacy: Compliance Scenarios - USB / DVD, HIPAA Security and Privacy for Hospitals - USB / DVD, HIPAA: Privacy In Long-Term Care - USB / DVD, HIPAA: Security & Privacy For Home Healthcare - USB / DVD, HIPAA: Security & Privacy In Long-Term Care - USB / DVD, Infection Control in Home Healthcare - USB / DVD, How To Prevent Slips and Falls (Healthcare) DVD. First of all, it's important to understand that the vast majority of slips and falls occur because the person is not paying attention to where they are walking or what they're doing and they either trip on something or the floor surface is slippery. Man goes to his health care provider, dog … Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos … COVID-19 Safety. What You’ll Need: Pen and index cards, a timer. This health care customer service training video follows the story of a man and his dog who go out for a walk one day and end up needing medical attention—fast. Train your front-desk staff to immediately greet patients who walk in the front … This training program will help you comply with HIPAA's Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. Culturally competent care adapts care interventions to the cultural needs and preferences (ethnic and religious beliefs, values, and practices) of diverse clients. Healthcare Customer Service Training SERVICE EXCELLENCE ® healthcare systems – hospital – medical office – clinic – skilled nursing front office staff – clinical staff – phone reps – support staff – dental – pharmacy “This was the best training … HIPAA security and privacy compliance is mandatory! One of the great myths of customer service is that providing great – or even good – service requires a “program” or a “policy.” The program or policy can be so grand that in larger enterprises there may even be a person whose sole function is the maintenance of a customer service … It can be custom tailored to fit your front medical office staff and operations. ... Office Safety (1) OSHA 10 and 30 Hour (4) Personal Protective Equipment (5) Personal Responsibility (3) ... Medical … Customer Service Means… Duration: 20-30 minutes. Perfect for training hospital staff, this funny and effective video reveals the … This program provides practical and effective methods of recognizing and dealing with the special needs of different cultures. Other tools show the Practice Facilitator at work using TeamSTEPPS and coaching tools effectively in a medical office. When providing customer service in the public sector, often you are the only game in town. We all recognize the importance of keeping our hands free of infectious microorganisms, but statistics indicate we're not following through in practice. This program covers proper hand hygiene guidelines and explores the prevention of slips and errors that are caused by acting without considering the consequences. So that would include…EVERYONE! This is a fun and educational experience designed for all members of the medical office team who use the telephone. 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